2jbat Privacy Policy

1. Introduction

2jbat ("we", "us", "our", "the Platform") is committed to protecting the personal data of its users. This Privacy Policy sets out, in clear and accessible terms, what personal data we collect from players who access 2jbat, how that data is used, on what legal basis, and what rights you hold in respect of your personal information.

2jbat operates as an online gaming and sports betting platform serving English-speaking Pakistani users. The nature of our service requires us to collect certain categories of personal data – principally for the purposes of account operation, payment processing, identity verification, fraud prevention, and compliance with applicable regulatory obligations. We collect only the data we genuinely need and retain it only for as long as is necessary or required by law.

This Policy should be read alongside the 2jbat Terms & Conditions. In the event of a conflict between this Policy and the Terms, the Terms shall prevail except with respect to data rights, where this Policy takes precedence.

2. Data Controller

2jbat is the data controller for all personal data processed in connection with the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

For data-related queries, you may contact us via live chat on the Platform or by email at [email protected] (plain text only – not a clickable link).

3. Personal Data We Collect

We collect the following categories of personal data from 2jbat users:

3.1 Registration Data

• Full legal name;
• Date of birth (for age verification);
• Email address;
• Pakistani mobile number;
• Residential address (city, province).

3.2 Identity Verification Data

• CNIC number and copy (where verification is required prior to withdrawal);
• Selfie photograph or other biometric confirmation (where applicable to the verification process);
• Proof of address documentation.

3.3 Payment Data

• JazzCash or Easypaisa mobile wallet number;
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other supported banks);
• USDT TRC-20 wallet address (for crypto transactions);
• Transaction history including deposit and withdrawal amounts and timestamps.

3.4 Technical and Usage Data

• IP address at time of access;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation patterns;
• Game history, bet amounts, outcomes, and session timestamps.

3.5 Communications Data

• Content and timestamps of live chat interactions with 2jbat support;
• Email correspondence with the support team.

4. How We Collect Your Data

2jbat collects personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal request, or contact support;
• Automatically: Through cookies, server logs, and session tracking technology when you access the Platform;
• From third parties: Payment providers (JazzCash, Easypaisa, participating banks) may share transaction confirmation data; identity verification partners may share the result of document checks.

5. Purpose and Legal Basis for Processing

We process your personal data for the following purposes, each with an identified legal basis:

• Account creation and operation – Legal basis: performance of a contract. We cannot provide 2jbat services without processing your registration data.
• Payment processing – Legal basis: performance of a contract. Deposit and withdrawal processing requires handling payment data.
• Identity verification – Legal basis: legal obligation and legitimate interests. Verification is required prior to withdrawal processing and to prevent underage access.
• Fraud and money laundering prevention – Legal basis: legal obligation and legitimate interests. We monitor account activity to detect and prevent financial crime.
• Responsible gaming compliance – Legal basis: legitimate interests and legal obligation. Monitoring gameplay patterns allows us to identify problem gambling indicators and take protective action.
• Customer support – Legal basis: performance of a contract and legitimate interests. Support interactions are recorded to resolve queries and improve service quality.
• Platform improvement – Legal basis: legitimate interests. Anonymised and aggregated usage data is analysed to improve the Platform experience.
• Marketing communications – Legal basis: consent. Promotional messages are sent only where you have opted in. See Section 13 for details.

6. Data Sharing

6.1 2jbat does not sell personal data to third-party advertisers or data brokers under any circumstances.

6.2 We share personal data with the following categories of recipients, strictly on a need-to-know basis:

• Game providers: Certified third-party providers powering slots, live tables, and other games on the Platform. These providers receive session tokens and gameplay data required to deliver the game but do not receive full account or payment information.
• Payment processors: JazzCash, Easypaisa, participating Pakistani banks, and USDT processing partners receive the payment details necessary to execute transactions.
• Identity verification partners: Where CNIC or document verification is required, relevant documents are shared with our verification service provider. These partners are contractually bound to confidentiality and data minimisation obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory request, we will disclose personal data to the relevant authority.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud prevention networks to identify cross-platform abuse patterns.

7. International Data Transfers

Some of our third-party service providers – particularly game providers and technical infrastructure partners – may be located outside Pakistan. Where personal data is transferred internationally, 2jbat ensures that appropriate safeguards are in place, including contractual protections equivalent to recognised data protection standards. By using the 2jbat Platform, you consent to such transfers where they are necessary to deliver Platform services.

8. Data Retention

2jbat retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Account data: Retained for the duration of the account and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction data: Retained for a minimum of five years from the date of transaction.
• Support communications: Retained for two years from the date of the interaction.
• Technical log data: Retained for a rolling 12-month period unless required for an active investigation.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

2jbat uses the following categories of cookies on the Platform:

• Essential cookies: Required for the Platform to function. These maintain your login session, remember your preferences, and enable secure transaction processing. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Enable features such as language preference retention and responsible gaming tool configuration.
• Analytical cookies: Collect anonymised, aggregated data about how users navigate the Platform. This data is used to improve Platform performance and user experience. Individual users are not identified through analytical cookies.

2jbat does not use third-party advertising cookies or behavioural tracking technologies that profile your activity for advertising purposes on other websites.

10. Security Measures

2jbat implements the following technical and organisational security measures to protect your personal data:

• HTTPS encryption across all pages of the Platform, including the login and payment sections;
• Hashed and salted password storage – 2jbat staff cannot retrieve your plain-text password;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security reviews and vulnerability assessments;
• SMS OTP two-factor authentication available to all account holders;
• Automated anomaly detection for login activity from unrecognised devices or locations.

While 2jbat takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 2jbat will notify affected users as promptly as practicable.

11. Your Data Rights

As a 2jbat user, you hold the following rights in respect of your personal data, exercisable by contacting the support team via live chat or at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. Data required for AML compliance cannot be deleted prior to the mandatory retention period.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances.
• Right to data portability: You may request that your personal data be provided in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

Requests will be processed within 30 days of receipt. We may request identity verification before fulfilling a data rights request.

12. Children's Privacy

The 2jbat Platform is strictly for users aged 18 years and older. 18+ We do not knowingly collect personal data from individuals under the age of 18. If we identify or are notified that an Account has been registered by an underage individual, we will immediately suspend the Account, delete all associated personal data (subject to legal retention obligations), and return any deposited funds to the originating payment method.

If you are a parent or guardian and believe a minor has registered a 2jbat account, contact our support team immediately via live chat.

13. Marketing Communications

2jbat may send promotional communications (bonus offers, new game announcements, deposit match notifications) to users who have explicitly opted in to receive such communications during registration or in their account settings.

You may opt out of marketing communications at any time by updating your notification preferences in the account settings panel or by contacting support. Opting out of marketing will not affect transactional communications (deposit confirmations, withdrawal processing updates, security alerts) which are sent as part of normal account operation.

14. Changes to This Privacy Policy

2jbat may update this Privacy Policy from time to time. The revised Policy will be published on this page with an updated effective date. Where changes are material, we will use reasonable efforts to notify active account holders via the Platform. Continued use of 2jbat following the publication of a revised Policy constitutes acceptance of the updated terms.

15. Contact Us

For any queries, complaints, or data rights requests relating to this Privacy Policy, please contact 2jbat via:

• Live chat: Available 24/7 directly on the Platform. Fastest response channel.
• Email: [email protected] (plain text – not a clickable link). Responses within one business day.